Refund policy

Returns:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to send along a copy of the receipt or proof of purchase. 

To start a return, you can phone us at (585) 682-4849 or email us at info@oakorchardcanoe.com. If your return is accepted, we’ll send you a return authorization number, as well as instructions on how and where to send your package. Items sent back to us without a return authorization number will not be accepted.

You can always contact us for any return question; phone us at (585) 682-4849 or email us at info@oakorchardcanoe.com.

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:
Certain types of items cannot be returned, like custom products (such as special orders, customized or personalized items), and repair materials (such as gel coat, paint or repair kits), Books, Videos or DVDs.  Please get in touch if you have questions or concerns about your specific item.

• Once an item has been used it may NOT be returned.
• We cannot accept returns on Canoes, Kayaks, Racks or Gift certificates or Gift cards. 
• Deposits and Payments for Canoes, Kayaks or Racks are Not refundable.
• Clearance, Closeout or Used items are sold as is, final sale and are not returnable or refundable.
• Special Order items are not returnable or refundable.
• Repair materials, Books, DVDs are not returnable or refundable.
• International orders are not returnable or refundable.

Exchanges:
Pease call us if you have questions about returning the original item you have, or exchanging it for another item. The fastest way to ensure you get what you want is to make a separate purchase on our website for the new item, we send this item right away, while the original item is on the way back to us. Once your return is accepted, we will proceed with the refund of the original item.

Refunds:
We will notify you once we’ve received and inspected your return, and you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post your refund. We do Not refund Shipping and Handling costs if we have already shipped the item.